This policy explains what personal information Islands Mission collects through this website, why, who we share it with, and the rights you have under South Africa's Protection of Personal Information Act, 2013 (POPIA).
Who we are
Islands Mission NPC, a non-profit company registered in South Africa (registration number 2012/017699/08), runs islands-mission.org and is responsible for the personal information collected through it.
Contact our Information Officer
- Email:info@islands-mission.org
- Phone: +27 79 450 2194
- Post: P.O. Box 659, Henley on Klip, Meyerton, 1962, Gauteng, South Africa
What we collect and why
We only collect what you give us, and only for the purpose stated when you give it. We never sell or rent your information.
| Where | What we collect | Why we use it | Basis under POPIA |
|---|---|---|---|
| Newsletter form | First and last name, email address, your consent | To send news, prayer needs and project updates | Your consent; you can unsubscribe at any time |
| Endorsement form | First and last name, email address, your message, your consent | To reply to you and record your endorsement | Your consent |
| Bank transfer donations | Your name and phone number (used as the payment reference), amount, date | To match, acknowledge and record your gift | Our legitimate interest; legal record-keeping |
| PayPal, PayFast and OneChallenge donations | Name, email, amount and date, as the provider passes them on | To acknowledge and record your gift | Our legitimate interest; legal record-keeping |
| Online shop | Name, email, phone, billing address, order details | To process your order | To perform the order you placed |
| Emails and phone calls | Whatever you choose to tell us | To answer you | Our legitimate interest |
| Website security | The IP address behind failed login attempts, kept for 15 minutes | To block password-guessing attacks | Our legitimate interest |
We never see or store your card details. Card payments are handled entirely by PayPal or PayFast.
Who we share it with
We share your information only with the services that run our website and handle donations, and only as far as each one needs it.
| Service | What it receives | Why |
|---|---|---|
| Hostinger (web hosting) | Everything submitted through the website | Stores the website and form submissions |
| Our email provider | Copies of form submissions, by email | Notifies our team of new submissions |
| Our newsletter service | Name and email of subscribers | Sends the newsletter |
| PayPal, PayFast, OneChallenge | The details you enter on their pages | Processes your donation |
| Your IP address, when our pages load fonts; YouTube data once you press play on a video | Displays fonts and videos |
We will also disclose information if the law requires it.
Information sent outside South Africa. Some of these services store data outside South Africa, for example in the United States or the European Union. We only use providers that are bound by data-protection laws or agreements giving protection similar to POPIA, as POPIA section 72 requires.
Cookies
We only use cookies the website needs to work. We do not use analytics, advertising or tracking cookies. A cookie is a small text file a website stores in your browser.
- Basket cookies (WooCommerce): if you add an item to the basket, these remember your selection while you browse. They are deleted when your session ends, or after 48 hours.
- Login cookies (WordPress): used only by our staff when they sign in to manage the website.
Videos. Our videos are hosted on YouTube. A video only loads when you press play, and it uses YouTube's privacy-enhanced mode. Once you press play, YouTube (Google) may store cookies or similar data on your device, under Google's Privacy Policy.
Donations. When you donate through PayPal, PayFast or OneChallenge, you leave our website, and that provider's own cookie and privacy policies apply.
Your choices. You can block or delete cookies in your browser settings. Blocking basket cookies will stop the shop from working.
How long we keep it
We keep information only as long as we need it, then delete it.
| Information | How long we keep it |
|---|---|
| Newsletter subscription | Until you unsubscribe; removed within 30 days after |
| Endorsement messages | 2 years after our last contact with you |
| Donation and order records | 5 years, as South African tax law requires |
| Failed-login IP addresses | 15 minutes |
How we protect it
The whole website uses an encrypted connection (HTTPS). Only authorised Islands Mission staff can sign in to manage it. Logins are protected against password guessing, and our forms are protected against spam bots.
Children
Our website is not aimed at children under 18, and we do not knowingly collect their information. If you believe a child has sent us their details, contact our Information Officer and we will delete them.
Your rights
Under POPIA you can ask us, free of charge, to:
- tell you what information we hold about you and give you a copy;
- correct anything that is wrong or out of date;
- delete your information, where we have no legal reason to keep it;
- stop using your information, or withdraw your consent (for example, unsubscribing from the newsletter);
- stop sending you any marketing.
Contact our Information Officer at info@islands-mission.org. We will reply within 30 days.
Complaints. If you are unhappy with how we handled your information, please tell us first. You can also complain to the Information Regulator (South Africa):
- Email:enquiries@inforegulator.org.za
- Phone: 010 023 5200, or toll-free 0800 017 160
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
- Complaint form and process:inforegulator.org.za/complaints
Changes to this policy
We will update this page if how we handle information changes. The date at the top shows when this version took effect.